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Support Hours are Monday to Friday from 7:30 AM to 6:00 PM Central Time. If you need assistance outside of Support Hours please contact EBE after hours support. After Hours - After Hours Charges will apply 1-309-781-2599

Batch was not sent successfully and the batch gets placed into ‘Pending Batches’. Why was the batch not sent?

  1. Unsuccessful batches can happen with SHIPS Mobile for a variety of reasons. Some troubleshooting tools can be:

    • Restart the device
    • Log out and back in the mobile app
    • Close and reopen the SHIPS Mobile application and re-send the batch
    • If a Driver is using WiFi, check to make sure there is a good WiFi connection
    • Check the device to make sure there is good cellular service
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  • 07-Aug-2020