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Support Hours are Monday to Friday from 7:30 AM to 6:00 PM Central Time. If you need assistance outside of Support Hours please contact EBE after hours support.
After Hours - After Hours Charges will apply
Batch was not sent successfully and the batch gets placed into ‘Pending Batches’. Why was the batch not sent?
Unsuccessful batches can happen with SHIPS Mobile for a variety of reasons. Some troubleshooting tools can be:
- Restart the device
- Log out and back in the mobile app
- Close and reopen the SHIPS Mobile application and re-send the batch
- If a Driver is using WiFi, check to make sure there is a good WiFi connection
- Check the device to make sure there is good cellular service