Batch was not sent successfully and the batch gets placed into ‘Pending Batches’. Why was the batch not sent?

1. Unsuccessful batches can happen with SHIPS Mobile for a variety of reasons. Some troubleshooting tools can be:

   • Restart the device
   • Log out and back in the mobile app
   • Close and reopen the SHIPS Mobile application and re-send the batch
   • If a Driver is using WiFi, check to make sure there is a good WiFi connection
   • Check the device to make sure there is good cellular service