Support Hours are Monday to Friday from 7:30 AM to 6:00 PM Central Time. If you need assistance outside of Support Hours please contact EBE after hours support. After Hours - After Hours Charges will apply 1-309-781-2599
If a batch is not found within the SHIPS Client, the first troubleshooting step is to look within the SHIPS Indexer to see if this batch is waiting for manual indexing.