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Support Hours are Monday to Friday from 7:30 AM to 6:00 PM Central Time. If you need assistance outside of Support Hours please contact EBE after hours support.
After Hours - After Hours Charges will apply
Drivers are unable to see their loads on the picklist
- SHIPS Mobile is displaying available loads to a Driver based on loads assigned within the TMS
- If a Driver is not seeing a load, please review the configuration setup for available loads per the Requirements Definition
- Typically, SHIPS Mobile is looking for an event status (ex: DSP, CMP) as a trigger for a specific load to be assigned to the Driver
- Drivers can always manually enter in an Order number if they are unable to see certain orders within the pick list